CUSTOMER SERVICE
Following are the terms and conditions of transactions at www.saintfrancisgarden.com.Any other questions can be directed to Contact Us.
Shipping Cost
Ordering Information
Ordering Security
Customer Services
Shipping Information
International Shipping
Return & Exchanges
Damaged/Defective Merchandise
Product Life & Care
ORDERING INFORMATION
How do I get shipping cost?
Click on the "BUY" button for each item you want to purchase. You will not have entered your personal or credit card information yet. Click on "shipping calculator" to get UPS shipping cost for your purchase. If your order is too large for UPS shipping, you will be prompted to call us at 1(888) 900 2070 for a truck shipping service quote.
How do I place an order?
Click on the "BUY" button for each item you want to purchase. Click on "shipping calculator" to get shipping cost for your purchase. When you are ready to complete your transaction, click on "proceed to checkout".
Methods of payment?
You may use the following methods of payment:
- Visa
- Mastercard
- American Express
- Discover
- Check by mail
Do I pay tax?
Saint Francis Garden is situated in New York State. If you live in the State of New York, we are required to charge you your local tax on your purchases.
How will I know that my transaction has been accepted?
We will immediately email you a confirmation with total amount of charge.
I have a question about a product?
Who can I speak with and when?
Please call our Customer Service during normal business hours. Monday thru Friday 8:30am-5pm and Saturdays 9am-noon Eastern Standard time, Toll Free 1(888) 775-0010. If those hours do not work with your schedule, or you have trouble reaching us, email us at customer@christmasnightinc.com with where and when we can reach you.
When is my credit card charged?
When we process your order. Usually shortly after we receive your order.
Credit Card Security
All information sent over the internet is encrypted to assure privacy, click here for details. If you have a problem ordering on the website, please call us toll free at 1(888) 775-0010 during regular business hours. Monday thru Friday 8:30am-5pm Eastern time. Saturdays 9am-noon. Product marked "Internet Special" can be ordered on the Internet only.
Customer Service
Please email us with any inquiries at customer@christmasnightinc.com. We will respond the same day whenever possible.
Can I check on the status of my order?
We will email you your UPS tracking or truck service PRO number when your purchase is shipped. You will be able to follow the progress of your order at www.ups.com or for larger shipments call us at 1(888) 775-0010.
Shipping Information
We ship via UPS, where possible, within Continental USA & Canada (excluding Alaska). Most items ship out within 2 business days. You will be informed immediately via email if there is to be any delay, and why. We ship Monday through Friday except during holidays. See below for time in transit:
- UPS and Truck Service up to 5 business days
- UPS 2 day air 2 - 3 business days
Product Modifications
Christmas Night Inc. reserves the right to make product color changes or small design modifications without notice.
International Shipping
Christmas Night ships via US Air Parcel Mail to the following countries outside the US and Canada:
Great Britain, Ireland. France, Spain, Germany, Switzerland, Italy, Greece and Japan.
For large shipments we will ship to your shipping agent located within continental United States. (excluding Alaska)
Returns and Exchanges
If you need to return or exchange an item, please follow these instructions:
- Call 1(888) 775-0010 to request a return authorization number.
- You will receive your return authorization number via email within 12 hours.
- Returns must be made within 7 days from the date of receipt.
- There will be a 15% restocking charge on all returns.
- Make sure your name, address and return authorization number are stated clearly on the return address portion of the package.
- If you ship from a mailing center, they typically use their address, so be sure to request that your address be featured.
- Address the securely wrapped, prepaid, insured package to:
Saint Francis Garden
50 Willow Street, Dock 5 (Bldg Rear)
Amsterdam, NY 12010
RA#________________
- You will be refunded for cost of the product less 15% restocking charge and excluding all shipping costs. Return shipping is at your expense. You will be notified by email when we receive your return and the amount refunded.
FINAL SALE ITEMS MAY NOT BE RETURNED
Damaged/Defective Merchandise
Please inspect all cartons upon receipt. Do not sign for cartons or products delivered damaged. Call Saint Francis Garden immediately at 1(888) 775-0010 to report a damaged item. Saint Francis Garden or our supplier will replace an item damaged in shipping or an item received defective. We do not provide refunds. Remember to contact us immediately after you discover a damaged or defective product. We require that all shipping damages are reported at time of receipt and all defective products are reported within 14 days of receipt.
Product Life and Care
We ensure that the product you receive is as perfect as when it was made but we do not guarantee the life of our products. Once the product is in your care, custody and control we are not responsible for what may happen to it, whether it may be an accident, theft, sunlight fading or surface weathering.
For products displayed outside the home, we strongly recommend tethering of statues to prevent toppling or theft. As with outdoor furniture or residential siding, the corrosive effects of sunlight, rain, wind, snow and ice on a product may require refurbishing or refinishing. Our customer service can offer suggestions and your local hardware store may also be helpful.
(888) 775-0010
